Megagoods Refund/Return Policy
| What is your return policy? Megagoods |
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| We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. |
| Items may be returned only with prior authorization. |
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| All shipping and handling fees are non-refundable with an exception where MegaGoods has made an error by shipping an incorrect item to the customer. In this case, Member must contact MegaGoods to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. MegaGoods must be informed of the receipt of incorrect merchandise within a week of the delivery. |
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| Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only. |
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| Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA an automatic store credit will be applied once merchandise is returned back to the warehouse. |
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Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at MegaGoods, Inc. Important Notice: In the case of a return without prior authorization from MegaGoods, Inc: the item in question will either be shipped back to the customer at their expense, or at the customer’s request MegaGoods may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
| All shipping and handling fees are non-refundable with an exception where MegaGoods has made an error by shipping an incorrect item to the customer. In this case, Member must contact MegaGoods to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. MegaGoods must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials. |
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| Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed. |
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| Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. |
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Note: All prices in US Dollars
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